Stack & Integrations
Native connectors for Instagram, Telegram, and WhatsApp plus CRM, ticketing, and commerce systems. Swap models or vector stores without touching the orchestrator.
Cosmo
See CosmoOmnichannel AI agents that resolve and sell on autopilot.
For Cosmo’s ops agents, we embedded with their CX and eng leads to align guardrails, escalation paths, and catalog freshness. Rapid prototyping rounds and joint eval reviews helped us balance speed and safety while keeping brand voice intact.
84%
Ticket resolution
2,000+
Items sold by agents
-47%
Cost per ticket
We built Cosmo’s orchestration with their team in the loop—design partners on tooling choices, eval gates, and rollout playbooks. Iterative shadow launches surfaced edge cases in catalog search and handoffs; shared tracing let us tighten latency and drift without slowing shipping.
Customizability
Bot personality presets, custom question flows, and location- or phone-aware responses. Safety filters and human checkpoints on ambiguous intent.
Distributed AI Search
Hybrid keyword and semantic search across distributed vector databases keeps answers grounded, fast, and resilient to drift.
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